Delete your account yourself, in the app or on the web
Every Dropedia account can be deleted by its owner, with no need to contact anyone. The same steps work in the Dropedia mobile app and at dropedia.app in any browser:
- Agency accounts: Settings, then Data & privacy, then Delete account…
- Business (client) accounts: Account, then Data & privacy, then Delete account
You confirm with your password. The account is then scheduled for permanent deletion after a 7-day grace period. The date is shown on screen, and the same screen lets you cancel at any time during that window. After the grace period, deletion is permanent and cannot be reversed.
What gets deleted
When the grace period ends, we permanently delete the account and the data associated with it, including: profile information (name, email address), uploaded photos and videos, folders, notes and tags, requests, and sign-in credentials. For agency accounts, this includes the agency workspace and its team accounts; for business accounts, the business workspace and its team accounts.
What may be retained
We may retain limited records where the law requires it or where they are needed to resolve disputes and enforce agreements, for example billing and invoice records, and security or audit logs. Any retained records are kept only as long as necessary for those purposes, as described in our Privacy Policy.
Prefer to ask us instead?
If you cannot access your account, or simply prefer it, you can request deletion of your account or specific data by contacting us through the support page from the email address on the account. We verify the request and process it the same way, including the grace period above.